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iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found …
Starting at $1,700 per month
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What is iCIMS?
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to…
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Popular Features
- Applicant Tracking (122)9.595%
- Candidate Search (121)9.292%
- Job Requisition Management (123)8.888%
- Email Templates (122)8.888%
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- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $1,700 per month
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What is iCIMS?
The iCIMS Talent Cloud is a unified recruitment platform that aims to empower users at every stage of the talent continuum, allowing them to attract, engage, hire and advance the world’s best talent. With it, the vendor states users can build thriving, diverse teams at scale, align hiring needs with business needs, and meet the challenges of tomorrow with an agile, AI-powered platform designed to provide everything needed to build a winning workforce.
iCIMS Talent Cloud Applications:
- iCIMS ATS - makes managing, automating and streamlining your hiring workflows a breeze.
- Career Site - A site that includes a personalized, AI-powered job search experience that helps them find best-fit roles quickly, while helping organizations to fill jobs faster.
- iCIMS CRM - A candidate relationship management solution used to reach candidates by text or email campaign. Additionally the CRM can offer recruiters strong candidate recommendations based on the jobs available, and automatically track candidate engagement to prioritize those who are most interested. Talent is engaged with relevant content using dynamic email campaigns that send automated follow-up emails based on candidate actions.
- Digital Assistant - Guides job seekers through the compnay culture and the application process. The bot can support candidates in 20 different languages, helping to create a diverse environment globally. The digital assistant can be used on communication platforms like SMS, WhatsApp, web chat and FB Messenger.
- Employee Onboarding - Simplifies employee onboarding with automated processes that maximize engagement and accelerate productivity. The cloud-based onboarding software is built for both commercial and large, global employers.
- iCIMS Marketing Automation - Automates and personalizes entire candidate journeys based on their unique behaviors.
- iCIMS Opportunity Marketplace - This application aims to go beyond opportunity identification to power opportunity inspiration, helping TA pros and hiring teams proactively engage and advance internal talent.
- SkillSurvey - acquired by iCIMS in late 2022, the solution automates the collection and analysis of feedback from references and employees to make data-driven decisions with confidence.
iCIMS Screenshots
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iCIMS Integrations
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iCIMS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | 200 |
| Supported Languages | All |
Frequently Asked Questions
iCIMS is a web-based applicant tracking system (ATS). The tool's talent recruiting and management functions include features like social recruiting, talent sourcing, offer management, and onboarding. The programs are centralized on iCIMS’s UNIFi platform and are scaled for mid-sized to enterprise businesses.
iCIMS starts at $1700.
Reviewers rate Collaboration highest, with a score of 9.7.
The most common users of iCIMS are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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iCIMS Talent Cloud has proven to be a versatile and efficient tool for managing various aspects of talent acquisition. Users have found that the software allows for convenient management of requisitions and candidate activity in one platform, leading to a streamlined process. They have praised its ability to easily access candidate information, eliminating the need for shared Dropbox folders. This has made it easier to track and organize candidates, resulting in a more efficient recruitment process.
Integration with third-party vendors has also been a valuable feature, as it streamlines HR processes and creates a more efficient workflow. The software has been utilized in scientific professional services for tasks such as robust resume review, candidate and opening tracking, and onboarding. Additionally, users have found the Candidate Relationship Management feature to be useful in connecting with talent pools and gaining a better understanding of candidates.
The iCIMS Text Engagement feature has transformed recruiter-candidate engagement by allowing recruiters to send text messages to potential recruits, send interview invitations, and keep candidates engaged during the onboarding process. It has accelerated hiring processes and improved communication with candidates.
Overall, iCIMS Talent Cloud is used by organizations across various industries to attract, track, and onboard new talent effectively. It provides customization options for different business segments and offers a centralized space for applicant tracking. The software helps make recruitment advertising more effective and ensures a positive candidate experience while improving productivity and time management within talent acquisition departments.
User-Friendly Interface: Many users have expressed their satisfaction with the upgraded interface of iCIMS Talent Cloud, stating that it is highly user-friendly and intuitive. They appreciate how easy it is to navigate the platform, resulting in improved efficiency and time-saving due to a reduction in clicks required for reviewing and rating incoming applications and resumes.
Streamlined Job Posting: The streamlined job posting and advertising capabilities of iCIMS Talent Cloud have received praise from a significant number of users. They find it effortless to post job openings and advertise them on social media platforms, allowing them to reach a wider talent pool and attract qualified candidates more effectively.
Convenient Communication with Candidates: Users value the convenience of being able to email past candidates directly through the iCIMS Talent Cloud platform. This feature has enabled users to maintain communication with potential talent, ensuring ongoing engagement, and facilitating their recruitment efforts by developing a reliable source of candidates from a growing pool.
Inaccurate Data Integration: Several users have mentioned the need for better data quality and integration with other HR systems. They have expressed frustration with the complexity of setting up auto-launch actions and the lack of control in workflow configuration. Some reviewers also reported difficulties with integrating iCIMS Talent Cloud with other software or departments, describing it as painful and lengthy.
Lack of Intuitiveness in User Interface: Many users have found the user interface of iCIMS Talent Cloud to be clunky and not as intuitive as other ATS software. They described it as old-school, requiring extensive searching to make system changes, and needing improvement in terms of aesthetics and user-friendliness. Reviewers also pointed out that the layout could be improved to show more candidates at one time without switching pages.
Poor Customer Support: Users have expressed dissatisfaction with the customer service provided by iCIMS, stating that not all members of the team share a customer service-centric attitude. They have reported slow response times from customer support, long wait times on phone calls, and delays in receiving responses for tickets submitted online or through email. Additionally, some users have experienced high turnover of customer support personnel, leading to inconsistent support and decreasing their overall satisfaction with the software.
Based on the user reviews, users recommend the following for TextRecruit and iCIMS:
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Evaluate current tools and processes before selecting TextRecruit or iCIMS. This ensures that the chosen software aligns with the company's existing workflow and requirements.
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Improve consistency among customer service representatives and make resume uploading more intuitive. This would enhance the overall user experience and streamline the recruitment process.
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Consider affordability and alternatives. The price hike for TextRecruit raised concerns among users, especially for smaller companies. They recommend exploring other platforms if affordability is a primary concern. iCIMS, on the other hand, is recommended for mid-sized and large companies if it fits within their budget.
Overall, users emphasize the importance of thorough evaluation, improving user experience, and considering affordability when choosing between TextRecruit and iCIMS.
Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
We use iCIMS Talent Cloud for the entire organization from hiring hourly assembly workers through senior executives. We utilize it to standardize the hiring process across the organization as well as to ensure government compliance and that we are meeting all of our goals in the recruitment space. All of the tools in the system help us create a quality candidate experience.
- Standard workflows
- Reporting tools
- Roles-based dashboards
- iForms need to be mobile friendly and not appear to be a form
- Text messaging seems to be blocked a lot
- Personalized support
iCIMS Talent Acquisition Software Suite is being used across our entire Hospice Division. It houses all of our current open positions and supports 400+ branch offices as well as our corporate office in North Carolina.
- Job visibility internally between recruitment and hiring managers
- Online reach; visibility on major job boards, niche sites, etc.
- Ease of use for both recruiters who are power users and hiring managers who are not
- Reporting Capabilities that allow us to analyze our current processes and structure and adapt for any forecasted changes
- Their iFORMS are not mobile compatible.
- Reporting and Searching are not easy to use or understand.
- At times, getting to where you need to go requires too many clicks.
November 18, 2020
Great Recruiting Tool
iCIMS Talent Cloud is being used across the entire organization. It has provided more efficiencies, better reporting, and a better candidate experience.
- Strong reporting capabilities--you can report on any data entered in the system
- Strong candidate experience--quick applications and mobile optimized
- Strong partnerships with other organizations
- Responsive support
- Building reports
October 13, 2020
We are so glad we made the switch to iCIMS
We use iCIMS to advertise our openings and receive applications. Beyond this iCIMS helps us capture useful information across our 21 locations. We are able to provide access to multiple user groups and allow for constant communication between candidates, recruiters and hiring managers.
- Great customer service!
- Very customizable.
- Easy to use.
- Great dashboard capabilities.
- The mobile app does not reflect candidates we have viewed.
- The invite to hiring managers for the mobile app is unnecessarily difficult.
- Provide training just on reports after a few months of usage, as these can be difficult to create on your own.
September 17, 2020
Where Would We Be Without iCIMS?
iCIMS is used across our organization. It provides a positive candidate experience with mobile-friendly capabilities & seamless integrations with various systems including Workday, Equifax, & First Advantage.
- Integrates with other systems to complete various onboarding & hiring functions
- Easy to use platform for end users and system administrators
- Friendly & readily-available customer care technicians and analysts
- Consistent updates to increase compliance
- Expanded configuration functions for system administrators
- Ability to locate or provide full data dictionary
- Ability to order status movements by limiting user access
September 16, 2020
iCIMS is awesome
We use iCIMS as our main recruiting tool. Also, our hiring managers would use it to review applications.
- One-click job posting to all job aggregators
- Easy integration with LinkedIn recruiter
- Keep track of the sources of candidates
- The mobile app connection with the website is not consistent.
- Better dashboard presentation--hope we can download the graph in excel.
- Hope the cover letter can be downloaded with the resumes together.
September 10, 2020
Corporate recruiting game changer!
iCIMS Talent Acquisition Software Suite is being used organization-wide to support the headcount requisitions, talent needs, and the full cycle selection process. iCIMS improves process management and interdepartmental communication and timeline tracking as well as managing KPI's and Metrics reporting.
- Process timeline tracking and management
- KPI/Metrics tracking
- Communication management and tracking
- Hiring Manager communications
- There are areas in the databases that overlap, making reporting a bit harder to narrow down
- The user interface does not always adjust well to different screens
- The mobile app only works for hiring managers, approvers, not recruiters
September 18, 2019
iCIMS - Good for Candidate Triage, Bad for Notifications, Email, and Mobile Access.
iCIMS is being used within my organization to help organize and manage job applicants across multiple roles. It provides an interface that helps hiring managers review candidates and decide whether or not to pursue a further interview. It also provides opportunity to send follow up and/or rejection communications from within the web app.
- Organize candidates - iCIMS makes it easy for me to see who has applied for which roles, and to view resumes, cover letters etc.
- Screen candidates- iCIMS offers the hiring manager the opportunity to pose screening questions to candidates. While these don't automatically weed out any candidates, their responses are easily viewed, and helps hiring managers get a better overall picture of the applicant.
- Triage candidates - iCIMS makes it easy for a hiring manager to quickly triage candidates into "buckets" based on whether there is further interest in a candidate, or whether to reject a candidate.
- Notifications - I can't believe in this day and age that I cannot configure iCIMS to automatically email me when I have a new applicant for a role. Instead, I have to go there every day and look to see if I have any new applicants.
- Email - While iCIMS offers the opportunity to send follow up and/or rejection emails to candidates, the interface is clunky and sometimes does not work, especially if a candidate has provided an invalid email address - this brings down the whole email response feature.
- Sharing Candidates - Despite using it for 2 years, I've yet to find a way to share a candidate to one of my peers for one of their open roles from within iCIMS.
iCIMS is currently being used by our Talent Acquisition team to manage our job postings on our career page and those applicants that apply to our jobs. We share candidates with our management team, we schedule interviews and process background checks through iCIMS.
iCIMS helps us stay organized as a team when it comes to the management of requisitions and candidates across the organization.
iCIMS helps us stay organized as a team when it comes to the management of requisitions and candidates across the organization.
- iCIMS makes it easy to manage our job postings on our website. We have multiple brands and we have separate web portals for each brand all housed in the same account.
- iCIMS is easy to use whether it is on desktop, mobile or tablet. It's the ATS on the go that allows us to stay connected.
- The ability for us to integrate our ATS with various vendors makes the process move fasted by not having to navigate between multiple systems.
- The Account Management team at iCIMS is very responsive to our needs and want to make sure we are having a positive experience.
- iCIMS could benefit from working with a few more vendors in allowing for integrations. We use a few resources that are not currently integrated and we have asked if they plan on working with these vendors in the future. Make sure you go though all your vendors when assessing iCIMS.
- Reporting on iCIMS can be intense. There are so many variable that it can become overwhelming for someone the first few times. Training is available and I would recommend that to all new users.
April 15, 2018
Worth it to learn it...it can do anything
I consulted for a trucking company that did not have an ATS in place. NOTHING. They were big enough that we decided to implement a solution that would allow them to continue to grow. Their processes were clunky when they existed at all. This streamlined everything! We wanted something that was mobile friendly, friendly for the "non-recruiters" in the organization, with common sense searchability from both ends.
- Integrates well with TONS of job boards
- Amazing reports that are VERY user-friendly. You can track ANYTHING!
- Great passive talent management
- It's a "big" system. It takes some training.
- Slow to load occasionally
- It took us a while to be able to sort candidates effectively
- Many processes are able to be utilized but difficult to do the first time
February 01, 2018
iCIMS Review
iCIMS software is currently being used by the talent acquisition department at our organization although other areas touch the software as well. This software solves the problem of a recruitment platform. Prior to starting with my company they had no internal database or recruitment platform. I was astonished so we researched platforms and took demos and found that iCIMS fit our needs most.
- Database for resumes, saves all resumes and information on candidates.
- Templates for sending automatic emails to large populations. Saves a lot of time!
- Easy to use and user-friendly.
- Mobile version can be improved as well as mobile capabilities.
- Auto-populating fields could save a lot of time. So parsing resumes.
- More training demos.
February 20, 2015
Objective iCIMS Review From a Past User
We are no longer using iCIMS. We switched to a new ATS approximately 6 months ago. Before the switch, we used iCIMS for roughly over 2 years. We only used iCIMS in the recruiting department as our ATS. It solved the full cycle recruiting function at my organization.
- iCIMS can provide extremely in-depth workflow stages to move candidates through to ensure real-time, accurate depiction of where candidates stand in the recruiting process.
- iCIMS has the capability of providing customized, detailed reports based on client needs.
- Communication with candidates through iCIMS is very detailed and user friendly. Building email templates and automating these functions is user friendly.
- Visually, iCIMS is not appealing. It is overbearing at times with the dashboard. It is not the most streamlined display where the user has to go through various tabs and drop downs.
- It functions less as a new aged, innovative ATS/CRM and more as a older system. I know their mobile capabilities are increasing but it is behind the times.
- It is not a great function of engaging individuals once the move from candidate to employee. The more innovative ATS are now functioning as both the ATS and HRMS/HRIS, in the same platform. I think limiting these capabilities and requiring the employer to buy three different systems for Recruit, Social, and HR will deter.
February 11, 2014
A little old-school, but a powerful tool
Score 7 out of 10
Vetted Review
Verified User
iCims is the sole candidate tracking application used companywide by Dolby who currently employes over 1500 employees and half as many contractors.
- Great, customizable customer-facing UI!
- Very good reporting features.
- Great dashboards!
- The admin UI can be counterintuitive at times. A bit dated.
- Although a robust tool, iCims has somewhat of a learning curve as compared with its more contemporary competitors.
- The search function does not seem to follow standard search parameters and feels limited.